When you upload reminders on the Accounto platform, they are always rejected. The reason is as follows: we always assume that you upload the original invoice. If Accounto would also book the reminder regularly, the expense would be booked twice, which is ultimately not true.

It must also be taken into account that the VAT is often not indicated on reminders or payment reminders and we can therefore not post the VAT.

If you upload dunning letters without a dunning fee, we will reject them. We will not create a booking. Please upload the original invoice.

If you upload dunings with dunning fees, we will only book the reminder fee. Please upload the original invoice.

If you cannot find the original invoice, you can also note on the reminder or payment reminder that we should book the reminder or payment reminder as an original invoice. You can see an example here:

❗ IMPORTANT: Often the VAT is not indicated in the reminder or payment reminder, which is why we can not book the VAT. In addition, it is not always apparent what the expense is. Therefore, we always ask you to upload the original receipt.

Why was a receipt not booked?

Accept invoices

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