And this is how it works...
What to consider when uploading receipts?
To the full article on how to upload documents: Upload documents.
Upload each receipt individually, no collective files.
Make sure that the complete receipt with all information is uploaded (only the payment slip is not sufficient).
Check the receipts for completeness (all pages present).
Make sure that the receipts are legible.
If the receipt has already been paid, this can be noted directly on the receipt (handwritten or with a stamp). Otherwise, the vouchers must be released manually.
Once a bank transaction has been manually reconciled because the receipt was missing, the receipt must not be uploaded under any circumstances. Accounto posts directly to the income or expense account on the receipt. Thus, you would have a double expense/income and an open item in 2000/1100.
The same is true if a posting rule has been created. The posting rule posts transactions directly to the expense/income. As soon as you upload a document for these transactions, the expense/income will be posted twice. Therefore never upload a receipt if a posting rule already exists for it. (e.g.: Swisscom debits)
If several people upload documents, it is essential to ensure that the documents are not uploaded twice.
Once the reconciliation has been done for a period, the missing documents should be requested from the customer. This can be done via the reconciliation using the "Request document from customer" button. Set a due date. After this deadline has passed, it should generally be communicated with the customer that the receipts may no longer be uploaded. Otherwise, it will be an unintentional duplication of effort/revenue as described above.
Related articles